CryoHost Terms and Conditions

How this document is structured

1. Sections 1 to 28 are the main CryoHost Terms and Conditions. They are intended to apply to all CryoHost managed hosting services unless a separate written agreement says otherwise.
2. Section 29 contains general operational terms for managed game server rentals. It covers player slots, backend resources, performance, mods, integrations, backups and operational risks without listing every package, price or offer.
3. Sales pages, package descriptions, quotations, invoices, service summaries, written order confirmations and customer-specific agreements set out the commercial details of the service purchased, such as price, slot count, billing period, storage allowance, backup allowance and support scope.
4. If a sales page, package description, quotation, invoice, service summary or written order confirmation conflicts with these Terms, the more specific written service detail will apply only to that service and only to the extent of the conflict, unless it is unlawful or expressly overridden by these Terms.
5. Package names, prices, limits and features may change over time. These Terms are intended to cover any package CryoHost offers, while the customer-facing sales material or Service Summary identifies the specific package purchased.

1. Definitions

1. 1.1CryoHost, we, us and our means CryoHost and any services, systems, platforms, infrastructure, tools, servers, support, software, scripts, processes or communications operated under the CryoHost name.
2. 1.2Customer, client, user and you means any person, group, community, administrator, company, organisation or other entity purchasing, renting, managing, accessing or using a CryoHost service.
3. 1.3Consumer means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
4. 1.4Business Customer means a customer acting for business, commercial, professional, organisational or community management purposes.
5. 1.5Service means any hosted game server, managed server instance, server rental, customer panel access, support, configuration, storage, backup, infrastructure, integration, automation or related service provided by CryoHost.
6. 1.6Hosted Server means a game server or server instance provided, configured, hosted or managed through CryoHost infrastructure.
7. 1.7Panel means CryoHost customer-facing server management tools, including any control panel, web panel, SFTP access, console access, schedule tools, backup tools or other management interface made available by CryoHost.
8. 1.8CryoHost Infrastructure means the underlying systems used to provide CryoHost services. This may include privately hosted hardware, rented dedicated machines, data centre infrastructure, cloud services, networks, storage, backups, operating systems, control panels, container systems, game server templates, eggs, scripts, monitoring, automation and management tools.
9. 1.9Third-party Content means mods, plugins, Workshop items, maps, scripts, libraries, patches, game files, Discord integrations, webhooks, uploaded content or other material not created and controlled by CryoHost.
10. 1.10Service Summary means the package, quotation, invoice, order page, written confirmation or sales description that sets out the specific commercial and technical details of the service purchased by the Customer.

2. Scope and acceptance

1. 2.1By ordering, purchasing, renting, renewing, accessing, managing or using any CryoHost service, you agree to these Terms and Conditions.
2. 2.2These Terms apply to all CryoHost hosted services unless a separate written agreement has been made and signed or expressly accepted by CryoHost.
3. 2.3Any terms proposed by the Customer do not apply unless CryoHost has expressly accepted them in writing.
4. 2.4If you are acting on behalf of a group, community, company, organisation or other person, you confirm that you have authority to accept these Terms on their behalf.
5. 2.5CryoHost may refuse to provide a service where it is not satisfied that the person ordering has authority to bind the relevant group, community, company or organisation.

3. Nature of the service

1. 3.1CryoHost provides managed game server hosting with customer-facing management access.
2. 3.2Customers are renting access to a managed hosted game server service. Customers do not receive ownership or unrestricted control of the underlying hardware, host machine, operating system, network, storage, data centre account, container platform, panel software or wider CryoHost environment.
3. 3.3CryoHost may deliver services using privately hosted hardware, rented dedicated servers, data centre machines, cloud services, containerisation, server management panels, automation tools, storage systems, backup systems and third-party network providers.
4. 3.4The infrastructure used to provide a service may change over time as CryoHost develops, expands, migrates, upgrades or restructures its platform.
5. 3.5CryoHost may use technical measures intended to support availability, security, performance, data integrity, monitoring, backup, migration and support. These measures do not amount to a guaranteed service level unless expressly agreed in writing.

4. Service descriptions, packages and sales pages

1. 4.1The exact scope of a Customer’s service will be set out in the relevant Service Summary.
2. 4.2The Service Summary may include price, billing period, game type, player slot limit, storage allowance, backup allowance, server location, support scope, mod support, setup fees, renewal terms and any customer-specific restrictions.
3. 4.3General marketing material is not a binding offer unless it is clearly stated to be binding and accepted by CryoHost.
4. 4.4A Customer’s order is treated as an offer to buy the relevant service. CryoHost accepts that offer when it confirms acceptance in writing, issues the service, provisions the server, grants access, or otherwise begins performing the service.
5. 4.5CryoHost may correct obvious errors in prices, package descriptions, technical specifications or availability before accepting an order.
6. 4.6CryoHost may decline an order where capacity, technical suitability, customer suitability, risk, game requirements, payment status, support burden or community standards make the service unsuitable.

5. Customer accounts and access details

1. 5.1CryoHost may require a Customer account, Discord identity, email address, panel account, billing account or other access method before a service can be ordered or used.
2. 5.2Customers must provide accurate account, contact and billing information and must keep that information up to date.
3. 5.3Customers must keep login details, passwords, panel access, SFTP credentials, in-game admin credentials and any other access credentials secure and confidential.
4. 5.4Customers are responsible for activity carried out using their account or access credentials unless the Customer can show that the activity was not caused by their act, omission or failure to keep credentials secure.
5. 5.5CryoHost may reset credentials, suspend access or require additional verification where required for security, abuse prevention, support, billing, account recovery or infrastructure protection.

6. Age and authority

1. 6.1CryoHost services are intended for customers who are at least 18 years old or who have the permission and supervision of a parent or legal guardian where required by law.
2. 6.2CryoHost may refuse, restrict, suspend or terminate a service if it reasonably believes that the Customer does not have legal capacity or authority to enter into the agreement.
3. 6.3Where a service is used by a group or community, the Customer is responsible for ensuring that any age restrictions, game ratings, community rules and platform rules are complied with.

7. Customer access and permissions

1. 7.1CryoHost may provide customers with access to a secure management panel for their hosted server.
2. 7.2Depending on the package and permissions, access may include starting, stopping and restarting the server, viewing console output, sending permitted console commands, managing permitted files, using SFTP where enabled, viewing logs, creating backups where enabled, managing schedules where enabled and adding subusers where permitted.
3. 7.3Infrastructure-level access, operating system access, root access, host access, network access, storage-system access, container platform access and access to other customers’ services is not provided unless expressly agreed.
4. 7.4CryoHost may adjust, restrict, suspend or remove access where required for security, abuse prevention, maintenance, non-payment, technical stability, excessive resource use or breach of these Terms.
5. 7.5Customers must not attempt to bypass, override, escalate, disable, reverse engineer, exploit or interfere with any panel, permission, node, container, template, egg, port, firewall, backup, monitoring or infrastructure control.

8. Selective rental model and community standards

1. 8.1CryoHost may offer a limited number of managed hosted servers for rental.
2. 8.2Rental availability is not automatic and remains at CryoHost’s discretion.
3. 8.3CryoHost may choose who is accepted for hosted services based on available capacity, technical suitability, community standards, support requirements, trust, payment history, server requirements and overall fit with the platform.
4. 8.4CryoHost may refuse service where it considers this necessary to protect the infrastructure, other users, community standards, legal compliance, staff, support channels or the long-term operation of CryoHost.

9. Community servers

1. 9.1CryoHost may operate public, semi-public or community servers for selected games.
2. 9.2Community servers may operate differently from rented servers and may have their own rules, roles, wipe schedules, access requirements, moderation arrangements, Discord channels, donation arrangements and community processes.
3. 9.3Community servers may be changed, wiped, paused, retired, replaced, migrated or reconfigured at CryoHost’s discretion.
4. 9.4Access to a community server does not create any right to a paid rental service, permanent server access, permanent character progress, permanent save retention or continued operation of that community server.

10. Supported games and server types

1. 10.1CryoHost primarily focuses on survival, sandbox and community-driven multiplayer games.
2. 10.2Supported games may change over time depending on technical suitability, demand, licensing requirements, update stability, server performance, mod support, resource usage, publisher rules and infrastructure capacity.
3. 10.3CryoHost is not obliged to support every game, mod, plugin, map, branch, beta version, platform, third-party tool or customer-requested configuration.
4. 10.4CryoHost may refuse or discontinue support for a game, server type or configuration that is unstable, insecure, unsupported, resource-heavy, unlawful, uneconomic, unsuitable for the platform or likely to create unreasonable support burden.
5. 10.5Customers are responsible for complying with applicable game publisher terms, platform rules, mod licences, Workshop terms, community guidelines, intellectual property rules and third-party service rules.

11. Customer configuration changes

1. 11.1Customers may be given access to edit permitted server files. Any customer modification to configuration files is carried out at the Customer’s own risk.
2. 11.2Editable files may include configuration files, JSON files, Lua files, sandbox files, server settings files, mod lists, Workshop item lists, admin files, user files, spawn settings, loot settings, gameplay settings, scripts and other files exposed through the panel or SFTP.
3. 11.3CryoHost is not responsible for server instability, crashes, data loss, connection problems, failed starts, broken saves, broken mods, performance issues or gameplay issues caused by customer edits to server files.
4. 11.4If customer edits break the server, CryoHost may offer assistance, but this may be chargeable depending on the issue, support plan and amount of work required.
5. 11.5CryoHost may restore a server from backup where a suitable backup exists, but backups are not a guarantee that every customer change can be reversed without loss.

12. Mods, plugins, Workshop content and third-party files

1. 12.1Customers may be permitted to install or request Third-party Content depending on the game, server type, package and permissions granted.
2. 12.2All Third-party Content is used at the Customer’s own risk unless CryoHost has expressly agreed to manage the setup as part of a paid support arrangement or Custom package.
3. 12.3Third-party Content can cause crashes, save corruption, increased memory use, performance problems, failed updates, failed server starts, client mismatch errors, desync, missing items, broken maps, duplicate items, incompatible saves, security issues and other problems.
4. 12.4CryoHost is not responsible for problems caused by incompatible mods, outdated mods, abandoned mods, broken Workshop updates, mod load order problems, missing dependencies, conflicting mods, map conflicts, customer mod changes, mod author changes or files uploaded by the Customer.
5. 12.5CryoHost may refuse, restrict, remove, disable, roll back or require changes to any Third-party Content that causes or may cause instability, excessive resource use, security concerns, unlawful content, unreasonable support burden, disruption to other hosted services or breach of these Terms.

13. Resource usage and fair use

1. 13.1CryoHost services operate within managed infrastructure limits.
2. 13.2Customers must not use software, mods, scripts, plugins, settings or activity that causes excessive or disproportionate load on CPU, memory, storage, disk I/O, networking, backup systems, support resources or the wider platform.
3. 13.3CryoHost may apply, change or enforce resource limits where required to protect performance, stability, security and other hosted services.
4. 13.4CryoHost may limit, stagger, delay, restrict or temporarily disable backup creation, restores, file transfers, mass uploads, mass downloads, updates, validation tasks or other storage-heavy operations where required to protect server performance, disk I/O, network capacity, backup storage or the stability of other hosted services.
5. 13.5Where a server repeatedly exceeds reasonable use for its package, CryoHost may require an upgrade, configuration change, mod removal, support intervention, Custom package, suspension or termination.

14. Live storage, backup storage and hosted data

1. 14.1A Customer’s live server storage allowance applies to active server files, worlds, saves, mods, configuration files, logs, databases where applicable and other live server data used by the hosted server.
2. 14.2Where CryoHost provides managed backups, those backup archives may be stored separately from the Customer’s live server storage allocation.
3. 14.3Backup frequency, retention, restore availability, backup size and the number of permitted manual or scheduled backups may vary by package, game, server type, available infrastructure capacity and fair-use controls.
4. 14.4Hosted worlds, saves, backups, configurations, logs and server data remain under CryoHost management unless expressly agreed otherwise.
5. 14.5CryoHost is not obliged to provide server files, saves, worlds or backups to customers unless this has been expressly agreed or required by applicable law.
6. 14.6Customer storage is provided for active hosted game server files and related service data only. Customers must not use CryoHost storage as general file hosting, media storage, personal cloud storage, public file sharing, unrelated archive storage, backup dumping, cryptocurrency or mining storage, or storage for files unrelated to the hosted game server service.
7. 14.7CryoHost may remove, restrict, quarantine or require removal of files that are unrelated to the hosted game server, create excessive storage or backup load, breach these Terms, create security concerns or place unreasonable burden on CryoHost Infrastructure.

15. Backups and customer responsibility

1. 15.1CryoHost may provide backup functionality depending on the package and platform capacity.
2. 15.2Backups are provided as a recovery aid, not as an absolute guarantee against data loss and not as permanent archive storage.
3. 15.3Customers are responsible for using available backup tools sensibly before major changes, including before adding mods, removing mods, changing map settings, changing sandbox settings, editing server files or carrying out major admin actions.
4. 15.4Customers are encouraged to keep their own copies of important files where panel permissions allow. CryoHost-provided backups do not remove the Customer’s responsibility to keep appropriate independent copies of important data where practical.
5. 15.5CryoHost may delete, rotate, overwrite or remove backups as required for storage management, security, non-payment, service expiry, termination, technical reasons or fair-use enforcement.
6. 15.6Additional backup storage, manual recovery work, emergency recovery, corrupted-save investigation or restoration from older archives may be chargeable.
7. 15.7Local backups do not protect against every risk, including total machine loss, serious physical damage, catastrophic storage failure, major security compromise or events outside CryoHost’s reasonable control.

16. Data export, deletion and service migration

1. 16.1Where technically practical and permitted by the package, Customer-accessible files may be downloaded by the Customer through the panel or SFTP without terminating the service.
2. 16.2CryoHost may assist with export, migration or transfer of Customer server data where reasonably practical, but this may be limited by game design, file size, technical restrictions, mod licensing, third-party platform rules, security, support capacity and outstanding payments.
3. 16.3CryoHost may charge for assisted exports, large transfers, custom packaging, migration work or manual recovery unless this is included in the relevant package or required by applicable law.
4. 16.4After cancellation, expiry, non-payment or termination, server data, files, backups and configurations may be deleted after a reasonable period or sooner where required for infrastructure management, security, storage capacity or legal reasons. Unless a different period is stated in the Service Summary or agreed in writing, CryoHost may delete server data, files, backups and configurations after 7 days from cancellation, expiry, non-payment suspension or termination.
5. 16.5Customers should request any agreed export before cancellation, expiry or termination. CryoHost cannot guarantee that data will remain available after the service has ended.

17. Updates, patches and platform changes

1. 17.1Game updates, platform updates, operating system updates, panel updates, Steam updates, Workshop updates and third-party updates may affect server stability, mod compatibility and save compatibility.
2. 17.2CryoHost may control, delay, test, apply, pause or roll back updates where reasonably required for stability, security, compatibility or infrastructure protection.
3. 17.3Customers who manually enable updates, request immediate updates or update heavily modded servers accept the risk of incompatibility, failed starts, broken mods, required troubleshooting, rollback, rebuild or wipe.
4. 17.4CryoHost is not responsible for third-party game updates, Steam issues, Workshop failures, mod author changes, publisher changes, API changes or compatibility problems introduced by external updates.
5. 17.5CryoHost may change technical arrangements, deployment methods, storage paths, network arrangements, monitoring, backup processes, eggs, templates, ports, container settings, supported games or panel features as the platform develops.

18. Availability, downtime and maintenance

1. 18.1CryoHost will make reasonable efforts to maintain service availability and respond to technical issues.
2. 18.2Unless expressly agreed in writing, CryoHost does not provide a guaranteed uptime percentage, service level agreement, compensation entitlement or automatic refund entitlement for downtime.
3. 18.3Services may be interrupted by planned maintenance, emergency maintenance, game updates, operating system updates, panel updates, hardware issues, power issues, network issues, third-party outages, software faults, security incidents, customer configuration issues, mod instability, infrastructure migration or events outside CryoHost’s reasonable control.
4. 18.4Where possible, CryoHost will provide notice of planned maintenance through Discord, email, panel notification or other appropriate communication channels.
5. 18.5Short-term restrictions or interruptions caused by necessary maintenance, security measures, emergency work, force majeure or circumstances outside CryoHost’s reasonable control do not automatically give rise to compensation, damages, refunds or service credits unless applicable law requires otherwise.

19. Infrastructure changes and migration

1. 19.1CryoHost may move, migrate, restructure, replace or upgrade hosted services between different machines, nodes, data centres, storage systems, network providers or hosting environments where required for performance, reliability, security, maintenance, cost management or platform development.
2. 19.2Where possible, CryoHost will make reasonable efforts to minimise disruption and provide notice of significant planned migrations.
3. 19.3The use of a particular machine, location, provider, storage system, IP address, network route or infrastructure arrangement is not guaranteed unless expressly agreed in writing.
4. 19.4The Customer must cooperate reasonably with any required migration, including by following instructions, avoiding risky changes during migration windows and providing required access information where applicable.

20. Customer responsibilities and acceptable use

1. 20.1Customers are responsible for how their hosted server is used, configured and managed.
2. 20.2Customers are responsible for the behaviour, content, naming, moderation and administration of their hosted community, including any Discord server, website, server name, MOTD, rules, chat messages, uploaded files, mods, webhooks or public-facing content linked to the hosted server.
3. 20.3Customers are responsible for the actions of users they invite or authorise to access their server panel, admin account, server files, SFTP access, in-game admin tools or community management tools.
4. 20.4Customers must not use CryoHost services for unlawful activity, harassment, abuse, threats, hate content, extremist content, terrorist content, defamatory content, obscene content, content harmful to minors, doxxing, sharing private information without permission, intellectual property infringement, malware, botnets, scraping, proxies, spam, phishing, credential theft, cryptocurrency mining, denial-of-service activity, attempts to bypass restrictions, attempts to access other servers or infrastructure, interference with CryoHost systems or non-game-server workloads unless expressly agreed.
5. 20.5Customers must not upload, store, distribute or link to content that breaches applicable law, third-party rights, game publisher rules, platform rules, community safety requirements or these Terms.
6. 20.6Customers must not resell, sublet, rebrand, commercially redistribute or provide third-party paid access to a CryoHost hosted service unless expressly agreed in writing.
7. 20.7CryoHost may publish or update a separate Acceptable Use Policy. Where published, that policy forms part of the Customer’s agreement with CryoHost and may provide additional detail on prohibited use, abuse, security, storage, content, network activity and fair-use restrictions.

21. Notice-and-takedown and unlawful content reports

1. 21.1CryoHost may provide an email address, support route, Discord route, form or other process for reporting allegedly unlawful, harmful or impermissible content connected to a CryoHost service.
2. 21.2Reports should identify the relevant server, content, user, evidence, reason for the report and contact details for follow-up where appropriate.
3. 21.3CryoHost may review reports and take action where it reasonably considers that content or activity breaches the law, these Terms, platform rules, game publisher rules, community standards, infrastructure security or the rights of another person.
4. 21.4Action may include warning the Customer, requiring removal, blocking access, disabling files, suspending the service, restricting panel access, terminating the service, preserving evidence, reporting to relevant authorities or taking other proportionate steps.
5. 21.5CryoHost may decline to act on reports that are abusive, malicious, incomplete, repeatedly unfounded, outside CryoHost’s control or unsupported by sufficient information.
6. 21.6Where appropriate and lawful, CryoHost may share report information with the affected Customer, platform providers, payment providers, law enforcement, regulators or other relevant parties.

22. Support scope

1. 22.1CryoHost support covers the managed hosting service and reasonable assistance with the standard server package.
2. 22.2Standard support does not include unlimited mod troubleshooting, repeated configuration repair, customer-caused file recovery, custom scripting, large modpack setup, community management, gameplay administration or fixing issues caused by customer edits.
3. 22.3CryoHost may charge for assisted mod setup, advanced configuration, Discord or webhook setup, custom launch support, recovery from customer-caused breakage, repeated mod troubleshooting, save repair attempts, manual file restoration or custom server work.
4. 22.4Support may be limited or declined where the issue is caused by unsupported modifications, excessive customer changes, incompatible mods, abusive use, unreasonable support demands, lack of cooperation or non-payment.
5. 22.5Abuse, threats, harassment, unreasonable behaviour or repeated misuse of support may result in refusal of support, suspension or termination of service.

23. Prices, payment and billing

1. 23.1All rented services are paid for in advance unless otherwise agreed.
2. 23.2Prices, payment intervals, renewal arrangements, included features and any setup fees will be confirmed before service begins or in the relevant Service Summary.
3. 23.3Where VAT, taxes or payment processing charges apply, these will be handled according to the payment method, sales channel, applicable law and information given at checkout or on invoice.
4. 23.4Failure to keep payments up to date may result in suspension, restricted access or termination of the service.
5. 23.5The person responsible for the active payment arrangement will normally be treated as the Customer or account holder unless CryoHost agrees otherwise.
6. 23.6CryoHost does not directly retain full credit or debit card numbers, CVC/security codes or raw payment card details where payment is handled through Stripe or another approved third-party payment provider. CryoHost may retain limited payment references, customer IDs, subscription IDs, payment status, invoice references and billing records needed to manage access, support, cancellations, disputes, tax, accounting and legal obligations.
7. 23.7CryoHost may change prices for future renewals, new orders or new packages. Where a price change affects an existing recurring service, CryoHost will provide reasonable notice where required by law or by the relevant package terms.
8. 23.8Where a service is set up as a recurring subscription or recurring payment arrangement, the service may renew automatically until cancelled in accordance with the relevant payment arrangement, Service Summary or cancellation process.
9. 23.9The Customer is responsible for cancelling any recurring service before renewal if they do not want the service to continue. Failure to use the service, forgetting to cancel, ceasing to play, closing a community or no longer needing the server does not automatically cancel the payment arrangement or create a refund entitlement.
10. 23.10If a Customer raises a chargeback, payment dispute, payment reversal or similar claim with a bank, card provider, payment provider or platform, CryoHost may suspend or terminate the affected service, restrict access, recover associated fees or costs, preserve or delete data in accordance with these Terms, and refuse further service where reasonably appropriate.
11. 23.11Customers should contact CryoHost first about billing issues, duplicate payments, service problems or cancellation questions so that the issue can be reviewed before a payment dispute is raised.

24. Term, renewal, cancellation and refunds

1. 24.1The service term, renewal period and cancellation process will be set out in the relevant Service Summary, invoice, order page or written agreement.
2. 24.2Prepaid services may expire automatically at the end of the paid period unless renewal is purchased or agreed.
3. 24.3Recurring services may renew automatically or continue until cancelled where this is stated in the Service Summary or payment arrangement.
4. 24.4Cancellation requests should be made by contacting support@cryo-host.com or through any cancellation method made available by CryoHost.
5. 24.5Where statutory cancellation rights apply, CryoHost will comply with applicable law.
6. 24.6Where a Customer requests immediate provisioning, setup, configuration, customisation or access during any applicable cancellation period, the Customer agrees that CryoHost may begin providing the service immediately. If the Customer later cancels during a statutory cancellation period, CryoHost may deduct or charge a proportionate amount for services already provided, resources allocated, setup work completed, custom configuration performed and service access already used, where permitted by law.
7. 24.7Where a service has been fully performed within an applicable cancellation period at the Customer’s express request and with any legally required acknowledgement, the Customer may lose the right to cancel where permitted by law.
8. 24.8Refunds outside any applicable statutory rights are at CryoHost’s discretion.
9. 24.9No refund will be due where suspension or termination results from breach of these Terms, misuse, abuse, unlawful activity, non-payment, customer-caused instability or customer-caused security risk, except where applicable law requires otherwise.
10. 24.10Cancellation stops future renewal where the cancellation is validly completed before the renewal date, but cancellation does not automatically refund the current paid period unless required by applicable law, expressly stated in the Service Summary, or agreed by CryoHost.
11. 24.11For managed server rental services, cancellation will normally take effect at the end of the current paid billing period unless CryoHost agrees otherwise, the relevant Service Summary states otherwise, or the service is terminated earlier for breach of these Terms. The hosted server will normally remain available until the end of that paid period, after which access may be suspended, removed or scheduled for deletion in accordance with these Terms and CryoHost’s retention and backup policies.
12. 24.12For CryoHost community memberships, whitelist access, Sponsor access, priority access and similar community access subscriptions, cancellation normally takes effect at the end of the paid billing period shown in Stripe. During that paid period, associated membership benefits, Discord role benefits, whitelist access, priority access, Sponsor access and related community-server access normally continue unless payment fails, the subscription becomes unpaid or inactive, a refund, chargeback or dispute occurs, moderation action is required, or another access-removal reason applies. Cancellation does not automatically create a refund entitlement for the current paid period unless required by applicable law, expressly stated by CryoHost, or agreed by CryoHost.
13. 24.13Where a recurring service renews before cancellation is completed, any refund for that renewal is at CryoHost’s discretion unless applicable law requires otherwise.

25. Consumer cancellation notice

1. 25.1This section applies only where the Customer is a Consumer and has a statutory right to cancel under applicable distance-selling or consumer contract law.
2. 25.2A Consumer may have the right to cancel a qualifying distance contract within 14 days from the day after the contract is made, without giving a reason.
3. 25.3To cancel, the Consumer must inform CryoHost by a clear statement, for example by email to support@cryo-host.com, before the cancellation period expires.
4. 25.4If the Consumer requested that the service begin during the cancellation period, the Consumer may be required to pay a proportionate amount for the service supplied up to the time they told CryoHost of the cancellation, where permitted by law.
5. 25.5Refunds required by law will be made using the original payment method where practical unless the Consumer agrees otherwise.
6. 25.6The Consumer may use the model cancellation form below, but does not have to use it.

Model cancellation form

To: CryoHost, support@cryo-host.com

I hereby give notice that I cancel my contract for the following service:

Service ordered:
Order date:
Customer name:
Customer email:
Customer address, if applicable:
Date:

26. Suspension and termination

1. 26.1CryoHost may suspend, restrict or terminate a service where payment is overdue, these Terms are breached, the service causes instability or excessive load, unlawful content or activity is suspected, security concerns arise, support is abused, panel access is misused, infrastructure protection requires it, the Customer acts unreasonably or continued service is not considered suitable.
2. 26.2CryoHost may suspend access without notice where there is a suspected security risk, abuse, unlawful activity, data risk, threat to the platform, urgent technical issue or risk to other hosted services.
3. 26.3Where a service is terminated, access may be removed and data may be deleted after a reasonable period unless otherwise agreed or required by law.
4. 26.4Termination of one service does not necessarily terminate other services unless CryoHost states otherwise or the circumstances require wider termination.

27. Privacy, data and communications

1. 27.1CryoHost will only collect and use personal data where reasonably necessary to provide, manage, support, secure and bill for services.
2. 27.2Personal data may include names, usernames, email addresses, Discord identifiers, billing information, server access records, support messages, technical logs, IP addresses and related service information.
3. 27.3CryoHost will not sell personal data.
4. 27.4Personal data may be processed by trusted third-party service providers where necessary, such as payment processors, email providers, Discord, hosting tools, analytics, security tools, support systems, infrastructure providers, backup providers or data centre providers.
5. 27.5CryoHost may publish a separate Privacy Notice explaining in more detail what personal data is collected, why it is used, the lawful basis for processing, how long it is kept, who it may be shared with and the rights available to users.
6. 27.6CryoHost may contact customers by email, Discord, panel notification or other appropriate methods regarding service issues, maintenance, downtime, billing, access, support, security and important platform changes.
7. 27.7CryoHost may send service-related emails required to operate, maintain, bill, support or secure the service. Marketing emails will only be sent where permitted by law.

28. Liability, changes to terms, governing law and contact

1. 28.1CryoHost is not liable for indirect losses, loss of profit, loss of revenue, loss of goodwill, loss of reputation, loss of community activity, loss of game progress, loss of virtual items, loss of data or losses caused by third-party software, game updates, mods, plugins, customer actions or events outside CryoHost’s reasonable control.
2. 28.2CryoHost’s liability, where liability cannot be excluded, will be limited to the amount paid by the Customer for the affected service during the relevant billing period, unless applicable law requires otherwise.
3. 28.3Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any mandatory consumer rights that cannot be excluded.
4. 28.4CryoHost may update these Terms from time to time. Continued use of CryoHost services after an update will be treated as acceptance of the updated terms where permitted by law.
5. 28.5Where a material change affects an existing paid service, CryoHost will use reasonable efforts to notify the Customer in advance. If the Customer does not accept a material change, CryoHost may end the affected service on reasonable notice where permitted by law.
6. 28.6These Terms are governed by the laws of England and Wales unless otherwise required by applicable law.
7. 28.7For support, rental enquiries, cancellations, access issues, reports or service questions, contact support@cryo-host.com.

29. Game Server Rental Operational Terms

Purpose of this section

1. 29.1This section applies to CryoHost managed game server rentals.
2. 29.2This section should be read together with the main CryoHost Terms and Conditions above and the relevant Service Summary.
3. 29.3The sales page, order page, invoice, quotation or written Service Summary will set out the specific service purchased, including price, player slot limit, billing period, storage allowance, backup allowance, support scope and any custom terms.
4. 29.4This section does not itself set live prices or list every available package. Prices, offers and package features may be changed on sales pages and invoices without rewriting these Terms, subject to any rights the Customer has for an existing paid service.

Player slots and service limits

1. 29.5Managed game server rentals are sold by the player slot limit and service details stated in the relevant Service Summary, not by raw RAM, fixed hardware allocation or unrestricted infrastructure access.
2. 29.6The Service Summary will identify the purchased player slot limit and any relevant package-specific details, such as billing period, storage allowance, backup allowance, support scope, setup options, renewal terms and custom restrictions.
3. 29.7CryoHost may add, remove, rename, reprice, replace or change game server packages over time without rewriting these Terms, subject to any rights the Customer has for an existing paid service.
4. 29.8Custom game server services are quoted individually and may include bespoke limits, support arrangements, mod considerations, disk allocation, backup arrangements, update handling, performance review and technical restrictions.
5. 29.9CryoHost may refuse, restrict or require a Custom service for high-population, heavily modded, high-support, public community, unusual configuration or technically demanding server requests.

Memory, backend resources and technical controls

1. 29.10Customers are buying a stable managed player-slot server, not a fixed RAM product.
2. 29.11Memory, heap memory, CPU access, disk limits, backup limits, port allocations, startup settings, update settings, template settings, container settings, node allocation and other technical resources are assigned and managed by CryoHost.
3. 29.12The Customer does not purchase a fixed amount of RAM as a standalone product unless this is expressly stated in the relevant Service Summary. Memory and related settings are backend resource controls used by CryoHost to support the stability of the selected package.
4. 29.13CryoHost may adjust backend resource settings where reasonably required for stability, security, fair use, game updates, technical compatibility, platform changes, capacity planning or service protection.
5. 29.14Customers must not attempt to bypass, override or misrepresent player slot limits, memory limits, heap settings, startup settings, ports, container settings, template settings, node allocations or infrastructure-level controls.

Game behaviour and performance

1. 29.15Game server performance can be affected by game behaviour, player activity, loaded areas, entities, vehicles, NPCs, NPCs, enemy population, entity counts, maps, mods, plugins, scripts, large bases, excessive spawned items, backups, network routing, platform availability and customer configuration changes.
2. 29.16CryoHost aims to provide a stable game server appropriate to the purchased slot package, but game behaviour and customer changes can create instability that is outside CryoHost’s direct control.
3. 29.17CryoHost may investigate performance issues and may adjust server settings, restart timing, backup timing, mod recommendations, update timing, world settings, memory settings or package requirements where reasonably required.
4. 29.18Where a game server repeatedly exceeds reasonable use for its package, CryoHost may require an upgrade, Custom package, mod removal, setting change, wipe, rebuild, support intervention, suspension or termination.

Mods, plugins, maps and third-party content

1. 29.19Mods, plugins, Workshop content, maps, scripts and dependencies are used at the Customer’s own risk unless CryoHost has expressly agreed to manage the setup as part of a paid support arrangement or Custom package.
2. 29.20Third-party content can cause crashes, save corruption, increased memory use, performance problems, failed updates, failed server starts, client mismatch errors, desync, missing items, broken maps, duplicate items, incompatible saves and other problems.
3. 29.21CryoHost is not responsible for problems caused by incompatible mods, outdated mods, abandoned mods, broken third-party updates, mod load order problems, missing dependencies, conflicting mods, map conflicts, customer mod changes or mod author changes.
4. 29.22If a Customer chooses to add mods, plugins, maps or other third-party content, the Customer accepts the risk that the server may require troubleshooting, rollback, wipe, rebuild, upgrade or paid support.
5. 29.23CryoHost may refuse, restrict, remove or disable mods or content that cause instability, excessive resource use, security concerns, unlawful content, unreasonable support burden or disruption to other services.

Customer file edits and admin actions

1. 29.24Customer edits to configuration files, sandbox files, mod lists, plugin lists, platform IDs, spawn settings, map settings, admin files, user files, scripts and other exposed files are carried out at the Customer’s own risk.
2. 29.25Customers should create a backup before major changes where backup tools are available.
3. 29.26CryoHost is not responsible for instability, crashes, data loss, failed starts, broken saves, broken mods or gameplay problems caused by Customer file edits, admin spawning, unsafe commands, unsupported changes or failure to follow recommended processes.
4. 29.27Live-server debug spawning, entity manipulation, large-scale item spawning, unsafe map changes or unsupported admin actions may corrupt or destabilise a server and may require rollback, wipe, rebuild or paid support.

Backups and restore points

1. 29.28Backup availability, retention, frequency and restore process will depend on the package and Service Summary.
2. 29.29Standard rental customers should expect managed backups through the CryoHost/Pterodactyl backup system where included, with backup slots, frequency and retention controlled by package.
3. 29.30Special community servers, flagship CryoHost community servers or bespoke services may have custom backup arrangements that are not automatically included with normal rental packages.
4. 29.31Backups are intended to assist recovery from failed changes, failed updates, technical problems or corruption, but they are not a guarantee that every restore point will be available or that every loss can be reversed.
5. 29.32CryoHost may limit, stagger, delay or restrict backups and restores where required to protect disk I/O, server performance, storage capacity or other hosted services.

Updates, wipes, rollbacks and rebuilds

1. 29.33Game updates, platform updates, launcher updates, mod updates, plugin updates and third-party content updates may affect server stability, mod compatibility and save compatibility.
2. 29.34CryoHost may control update timing to protect server stability.
3. 29.35Automatic updates may be disabled by default where CryoHost considers controlled updates safer for customer servers.
4. 29.36Customers who manually enable updates, request immediate updates or update modded servers accept the risk of incompatibility, failed starts, broken mods or required troubleshooting.
5. 29.37A normal game patch should not usually require a world wipe, but wipes, rollbacks or rebuilds may be required where updates, corruption, mods, admin actions or incompatibility make this necessary.

Discord, webhooks and integrations

1. 29.38Discord bots, webhooks, chat relays, status feeds, kill feeds, server announcements and other integrations may be offered, configured or supported depending on the package and technical suitability.
2. 29.39Third-party integrations can cause instability, rate-limit issues, message loops, excessive logging, privacy concerns, moderation issues or server performance problems.
3. 29.40CryoHost may refuse, restrict, disable or make one-way any integration that causes instability, excessive processing, security concerns, privacy concerns, moderation problems, large-message issues or unreasonable support burden.
4. 29.41Customers must not use integrations to spam, harass, scrape, relay unlawful content, leak private information, bypass moderation, overload the server or interfere with CryoHost systems.

Game server support scope

1. 29.42Standard game server support includes reasonable assistance with access, panel issues, standard server operation, basic configuration, restarts and infrastructure-related faults.
2. 29.43Standard game server support does not include unlimited mod troubleshooting, large modpack building, custom scripting, gameplay administration, community moderation, save editing, map repair, item restoration, player dispute handling or repeated recovery from customer-caused issues.
3. 29.44CryoHost may charge for assisted mod setup, major configuration work, Discord or webhook setup, custom launch support, save repair attempts, rollback work, manual restoration or other custom game server work.

Customer acknowledgement

1. 29.45By ordering, renewing, accessing or continuing to use a CryoHost game server, the Customer confirms that they have read, understood and accepted these Terms and the relevant Service Summary.
2. 29.46The Customer specifically acknowledges that any game server service purchased is sold by the player slot limit and service details stated in the relevant Service Summary, not as a raw RAM product, and that CryoHost controls memory, backend resources and infrastructure settings.
3. 29.47The Customer specifically acknowledges that mods, plugins, Workshop content, integrations and customer file changes are used at the Customer’s own risk unless expressly agreed otherwise.
4. 29.48The Customer specifically acknowledges that the sales package, invoice, order page, quotation or Service Summary sets out the commercial details of the specific game server service purchased.